These Terms of Service ("Terms") govern access to and use of Verrow LLC's ("Verrow," "we," "us," or "our") website, dashboard, application workflows, communications, demo requests, and related services.
By accessing or using Verrow, you agree to these Terms. If you use Verrow on behalf of a business or organization, you represent that you have authority to act on its behalf.
1. What Verrow Provides
Verrow provides hiring-workflow software and related services that may include applicant intake and application management, AI-assisted applicant screening and summaries, fit scores and fit levels, identification of job-related strengths and concerns, follow-up workflows, candidate organization and status management, interview scheduling, hiring-team collaboration, application-form configuration, notifications, and hiring-workflow automation.
Verrow is a decision-support and workflow platform.
Verrow does not make final hiring decisions on behalf of employers.
2. Employer Responsibility
Business clients remain responsible for their hiring processes and employment decisions.
Clients are responsible for reviewing applicant information and Verrow outputs before making decisions about interviewing, advancing, rejecting, hiring, compensation, employment eligibility, accommodations, or other employment matters.
Clients are responsible for ensuring that criteria provided to Verrow are lawful, job-related, appropriate for the position, and used consistently.
3. AI-Assisted Outputs
Verrow may use artificial intelligence and automated processing to organize applicant information, summarize qualifications, identify potential strengths or concerns, produce fit scores or fit levels, and recommend next steps for human review.
These outputs may contain errors, omissions, or incomplete interpretations.
Verrow does not guarantee that an AI-assisted output is accurate, complete, unbiased, legally compliant, or appropriate as the sole basis for an employment decision.
Clients must use human review and independent judgment when making employment decisions.
4. No Legal, HR, or Background-Check Services
Verrow does not provide legal advice, HR compliance advice, staffing services, employment-agency services, background checks, consumer reports, employment eligibility verification, or employer-of-record services.
Clients are responsible for obtaining their own legal or compliance guidance when needed.
5. User Responsibilities
Users agree to use Verrow only for lawful purposes, provide accurate information, protect account credentials and connected accounts, use lawful job-related applicant criteria, review automated outputs before relying on them, maintain appropriate human oversight, not use Verrow to discriminate unlawfully, not attempt to access another customer's workspace or data, and not interfere with or compromise Verrow systems.
Users may not intentionally use protected characteristics or unlawful proxies for protected characteristics as screening criteria.
6. Accounts and Workspace Access
Access to customer workspaces is limited to authorized users.
Clients are responsible for managing their owners, managers, invitations, credentials, and connected third-party accounts.
Verrow may restrict or suspend access where reasonably necessary to address security, abuse, nonpayment, legal risk, or violations of these Terms.
7. Fees and Billing
Paid Verrow services are billed according to the plan, Stripe checkout, Client Service Agreement, Order Form, invoice, or other written commercial terms accepted by the client.
One-time fees, recurring subscription fees, additional-role charges, and other approved charges are due according to the applicable billing terms.
Except where required by law or expressly agreed otherwise in writing, fees already paid are non-refundable.
Customer-specific Client Service Agreements or Order Forms control over these general Terms if there is a conflict regarding pricing, billing, service levels, or commercial terms.
8. Third-Party Services
Verrow may rely on third-party providers for infrastructure, authentication, payments, email delivery, calendars, automation, artificial intelligence, storage, hosting, and related services.
Third-party services may experience outages, changes, interruptions, or security incidents outside Verrow's reasonable control.
Use of connected third-party accounts may also be subject to the provider's own terms and privacy practices.
9. Data and Privacy
Use of Verrow is also governed by the Verrow Privacy Policy.
Business clients retain their rights in business information and applicant data they provide to Verrow, subject to Verrow's right to process that information as reasonably necessary to provide, secure, support, and operate the service.
Verrow does not sell applicant personal information.
10. Intellectual Property
Verrow owns its software, website, branding, designs, workflows, documentation, prompts, automation logic, templates, technology, and other proprietary materials.
No ownership rights in Verrow technology are transferred to a user or client.
Users may not copy, resell, reproduce, reverse engineer, sublicense, or use Verrow's proprietary systems to create a competing service except as permitted by applicable law or with Verrow's written permission.
11. Prohibited Uses
Users may not use Verrow to violate applicable law, make intentionally discriminatory employment decisions, obtain unauthorized access to systems or data, introduce malware or interfere with service operation, falsify applicant or business information, circumvent billing or access controls, scrape or extract non-public Verrow data without authorization, misrepresent Verrow output as a guaranteed compliance determination, or use Verrow as the sole decision-maker for employment decisions where human review is required.
12. Service Availability
Verrow works to provide reliable service but does not guarantee uninterrupted or error-free operation.
The service may occasionally be unavailable because of maintenance, third-party outages, security events, technical problems, or circumstances outside Verrow's reasonable control.
13. Disclaimer of Warranties
To the maximum extent permitted by law, Verrow is provided "as is" and "as available."
Verrow disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, and guaranteed hiring outcomes.
14. Limitation of Liability
To the maximum extent permitted by law, Verrow will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost opportunities, reputational harm, or employment-related losses.
For paid services, Verrow's aggregate liability arising out of the services will not exceed the amount paid by the applicable client to Verrow during the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability where such limitation is prohibited by law.
15. Changes to These Terms
Verrow may update these Terms as its services or legal obligations change.
The current version will be posted at verrow.org with an updated effective date.
Material customer-specific commercial terms remain governed by the applicable Client Service Agreement, Order Form, or other written agreement.
16. Governing Law
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles.
Unless another written agreement provides otherwise, disputes relating to these Terms will be handled in an appropriate state or federal court located in Maryland.
17. Contact
Verrow LLC
support@verrow.org